Refund Policy

This refund policy is applicable for the program JWIZARD Cleaner (hereinafter "Product"). In case a Product doesn’t work as promised, or you have technical difficulties with it, a full refund might be issued only in case our technical support team is unable to resolve it and the following conditions are observed:

1. All problems and issues must be reported within 72 hours after purchase
2. All required information for solving the issue must be provided by the customer
3. You can only be refunded once. Each customer is only eligible for one refund, if you own more than one Product license only the one, reported to be non-functional, will be refunded.

Our support is available every day, and we always do our best to solve problems. You are eligible for a full refund within 30 days since the day of purchase, only if our team cannot help you within this time frame. No refunds will be issued later than 30 days since the day of purchase.

Other refund conditions: (the following conditions describe cases in which a refund CANNOT be issued because these conditions are completely beyond JWIZARD Cleaner’s control):

1. The customer does not follow technical support guidelines or refuses customer support help;
2. The customer couldn’t provide all necessary data. This includes cases when customer might be required to get remote assistance;
3. The customer has just changed his or her mind. Personal reasons (“I do not like it”, “I never installed the program”, “I did not mean to buy the program”, "The program is not a good fit for me or does not meet my expectations") are not qualified for a refund
4. Unable to use the program on your device (For example, a malfunction of your device or incompatibility with your operating system).
5. We do not provide refunds or credit for the difference between the price you paid and temporary price reductions, such as during special sales.
6. Before you place an order using a coupon, you must provide the coupon details. We do not apply discounts to orders that have already been placed.

Please note that we only accept return requests for products purchased through our website. The return policy for purchases made on the Mac App Store is determined by that store.

Refund Procedure:

All refund requests must be sent to support@jwizard.com. Refunds are not accepted via any other contact channel. In cases when the refunds are approved and issued due to any other reason than the abovementioned ones, the refunded amount will be 9% less than the paid amount due to fees related to payment processing fee charged by payment processors and banks.