This refund policy is applicable for the program JWIZARD Cleaner (hereinafter "Product"). In case a Product doesn’t work as promised, or you have technical difficulties with it, a full refund might be issued only in case our technical support team is unable to resolve it and the following conditions are observed:
Our support is available every day, and we always do our best to solve problems. You are eligible for a full refund within 30 days since the day of purchase, only if our team cannot help you within this time frame. No refunds will be issued later than 30 days since the day of purchase.
Other refund conditions: (the following conditions describe cases in which a refund CANNOT be issued because these conditions are completely beyond JWIZARD Cleaner’s control):
Please note that we only accept return requests for products purchased through our website. The return policy for purchases made on the Mac App Store is determined by that store.
Refund Procedure:
All refund requests must be sent to support@jwizard.com. Refunds are not accepted via any other contact channel. In cases when the refunds are approved and issued due to any other reason than the abovementioned ones, the refunded amount will be 9% less than the paid amount due to fees related to payment processing fee charged by payment processors and banks.